"when i was first admitted in may ..."

About: Manor Hospital

(as the patient),

What I liked

when i was first admitted in may 09 i went straight onto iau and had the surgery within a few hours of being admitted and all the staff were very friendly and supportive.

What could be improved

However not 1 doctor or surgeon i saw told me this operation would only be a short term solution.

I was sent back to the hospital a few days ago to see the surgeon again and i had 5 different doctors look at me and noone seemed to want to make a decision, they all sent for their seniors. i was left in a treatment room for the day with a very uncomfortable treatment bed and a room that people frequently came in and out of for different stock.

i have now paid to go private instead as it seems noone would tell me what was going on.

Anything else?

i wouldn't say that the treatment i recieved was bad but as other coments on here say everything seemed organised

Story from NHS Choices

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Response from Manor Hospital

Thank you for your feedback, we recognise that communication is a very important part of a good patient experience and I’m disappointed that you feel that we let you down on this occasion. If you would like to discuss any concerns you have about your care, please do contact our Patient Liaison Service team on 01922 656463, who can look into your case in further detail for you.

Sarah Smith

Director of Development

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