"Standard of Nursing Care Excellent - allergic reaction"

About: Watford General Hospital

(as the patient),

I was taken to the A&E department of Watford General Hospital after an attack of anaphylaxis. Upon my arrival I found the reception staff polite and efficient but found they lacked an understanding of the severity of anaphylaxis hence a delay of 10 critical minutes.

Although I experienced a slight problem at the A&E reception desk I was treated by the members of staff with a caring and understanding attitude.

The entire A&E staff were professional and executed protocols for my emergency swiftly and with skill.

I was also very impressed with their caring nature and the way in which they took the time to listen to me even though they were very busy.

I have been to many hospitals, state and private within and outside the UK and can honestly say that the level of medical care, specifically the nursing care at Watford General Hospital is excellent. The hospital and many of its facilities are old and dated but the standard of care being delivered is second to none and I would rate its members of staff highly.

I do hope this hospital is awarded more government funding as it could possibly make its 'walls' up to the standard of its staff.

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Responses

Response from Antony Tiernan, Director of Corporate Affairs and Communications, Communications and corporate affairs, West Herfordshire Hospitals NHS Trust

picture of Antony Tiernan

Unfortunately, we didn't reply to this review at the time it was posted. Considering it is now old, we have decided not to respond. However, it has been read and its contents noted.

For more information about the work of our hospitals, visit www.westhertshospitals.nhs.uk. Alternatively, you can follow us on Twitter: @westhertsnhs.

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