"Wisdom teeth removal"

About: Queen Victoria Hospital / Oral surgery

(as the patient),

I went into queen vic to have my wisdom teeth removed my arrival time was 1. 00pm first I saw a surgeon then came back out to the waiting room then saw anethitis then came back out the waiting room then got called by a nurse at 2: 10pm where she said to my mum I wouldn't be coming back out again so she could go now. The nurse Carly was very nice.

Then I went to another waiting area to wait to go down theatre with some other of the patients one lady got told she may not be able to have her surgery due to someone turning up 3 hours late for there appointment it should have been cancelled!

I finally went down to threate at 3: 30pm. All nurses were very kind and lovely the nurse in recovery who looked after me she had blonde hair in a ponytail and glasses (I can't remember her name) and Carol in the discharge lounge. There was just a lot of hanging around and back and forth.

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Response from Queen Victoria Hospital

Dear Kayz500 Thank you for your kind feedback about the care you received from our nurses. Feedback in all forms provides us with an indication of how well we are doing and also where there are shortcomings in our services. We use this feedback to review our practices to better improve our patients' experience. You mentioned that there was a lot of hanging around and going back and forth. We do request that patients arrive 2 hours before their surgery to ensure that all admission paperwork and checks are completed and expect our staff to keep you fully informed during this time. If you would like to discuss your experience further, please contact Theatre Matron, Jo Davis on 01342 414262. Kind regards Laura Donaldson

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