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Long wait for urgent referral

Posted By bluenoze

"Long wait for urgent referral"

About: Good Hope Hospital / General medicine

(as a relative),

My father was referred and seen very quickly by the acute Medicine team at Good Hope, they were amazing from the start, kind caring and considerate.

However an urgent referral was made for a Neurology review in July the appointment came for the end of August which was cancelled the same day it arrived in the post and is now the end of September.

If that's what they call urgent I would hate to see how long the normal waiting list is. I feel this is a disgraceful treatment for an elderly gentleman who is having distressing symptoms that is effecting his quality of life.

Very poor service Heart of England get your act together.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 07/09/2015 at 10:50
Published on Care Opinion at 11:16

Dear Bluenoze

Thank you for your post regarding your father's initial assessment by the Acute Medical Team at Good Hope Hospital. My apologies for any delay in responding.

I am sorry that your father has experienced a delay in being seen by the Neurology Team, and that despite being given an appointment, this was then postponed to the end of September.

Can I ask if you could pleased contact me so that I can obtain more information from you to enable me to look into this in more detail?

I can be contacted on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

I look forward to hearing from you at your convenience.

Yours sincerely

Marie Helebert

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