"Current Renal Treatment on Ward 6A"

About: The Royal Liverpool University Hospital / Nephrology

(as a staff member posting for a patient/service user),

I was admitted to the hospital (Ward 6A) under what was meant to be a 3 day stay however I have been here for 9 weeks.

My Consultant has been extremely supportive & made recommendations to aid recovery, however I am finding these recommendations are being ignored when it is cascaded down to the ward staff who are not listening. I believe this has added to my prolonged recovery.

It if wasn’t for the fact I need specific health treatments, I would have preferred to discharge myself. Some of the ward staff are lovely & friendly however senior staff are difficult (I was told to “get over it” when I was upset about the prospect of losing my hair). I also feel I am being fobbed off.

I am meant to be undergoing observations every 4hrs which is not happening & I am missing out on necessary medications if the medication rounds happen when I am alseep. I have also had restricted access to visitors when other patients have had visitors in at the same time which I feel is unfair (some of my visitors were turned away the last time they came).

I have reported the issue to the Hospital PALs team & awaiting a response"

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Responses

Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Thank you for your comment. We are sorry to hear about your experiences. We understand the matron for the ward you are on is coming to see you to discuss your concerns. We hope that this will help address any issues. Please do contact us again if you need further assistance.

Thanks.