"Impossible to contact ward T9 Male Section"

About: University College Hospital

Impossible to contact ward to ask about patient condition no reply from nurse station. This causes unessesary worry if visitor lives a long distance away. The phone just goes onto voicemail but you cannot leave message. This happens through the day. Staff needed extra information about patients meds but could not contact staff to tell them.

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Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of trying to contact Ward T9 at University College Hospital. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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