"Visit to walk in and AMC facility"

About: York Hospital

Went to York hospital to access the walk in GP assessment facility. Thorough assessment although a little lengthy. Conclusion required more investigation. The Dr providing the feedback could have been a little more delicate and realistic in their feedback and I believe could have perhaps studied the X-ray a little closer as their colleagues who later reviewed the same X-ray certainly discovered more from it than they did. I was then referred to the AMC unit on ward 24. I couldn't praise this service enough. Highly professional staff very highly qualified team who were human and caring in their approach. Not sure how innovative this service is but I understand that this unit is aimed at keeping hospital admissions down. The benefit to me was that I received great care, detailed assessment and treatment as well as not being admitted. I hope this unit can continue so it can prove its cost effectiveness. And I accessed this service on a Friday (after office hours) and a Saturday and was offered an appointment on Sunday if it was required.

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Response from York Hospital

Thank you very much for your posting. Your comments have been passed to the teams concerned. We are pleased that your visit to us was in the main very positive; our aim is to provide a high standard of service which reflects the needs of patients. Your comments on how we might improve things have also been passed to the relevant teams

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