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Long wait

Story from nhs.uk

"Long wait"

About: Stepping Hill Hospital

Had a 10.30 appointment in spinal clinic - finally got seen at 1.10 - had to take yet more time off work - have been booked in with a Physio in the past when should have been seen by consultant on this same clinic - this has happened twice - never had such bad experience as at this hospital - this clinic need to sort out their bookings - appalling waste of time . That said the staff are friendly and approachable and very helpful.

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Responses

Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 19/08/2015 at 15:29
Published on nhs.uk on 20/08/2015 at 02:31

Thank you for your feedback. I am sorry your experience has not been entirely positive. Sometimes clinics can overrun when the doctors need to spend more time than expected with their patients. We would expect that our staff keep all patients updated. Please contact Patient and Customer Services on 0161 419 5678 if you would like to discuss further.

Kieren Done

Complaints and Customer Service Team Manager

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