"a 'good' experience"

About: Worcestershire Royal Hospital

I recently had a colonoscopy which, though far from pleasant, was made tolerable by the extremely kind and caring staff on the department from reception onwards. I was extremely nervous but the member of staff who attended me was very calming and helped me to take deep breaths and told me I could take my inhaler (I have COPD) into the operating room with me if it would meke me feel more relaxed. Needless to say I didn't need to use it as I was well sedated. I hope not to have to return to the department but, if I do, will feel less anxious than I did this time.

Story from NHS Choices

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Response from Worcestershire Royal Hospital

Thank you so much for your kind comments. I’m so pleased that you found all of the staff you encountered to be kind and caring. Feedback is important to us and it’s great to hear you felt calm and relaxed during your time at Worcester Royal. This is the high standard of care we aim to deliver. Kind Regards

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