"Maternity Unit"

About: Royal Stoke University Hospital

I am due to give birth at this hospital next week and I cannot tell you how scared they've made me feel. My "elective" c section (bullied into it would perhaps be a more fitting phrase) has been rearranged twice due to disorganisation at the hospital, and now to make things slightly more stressful, I've discovered that my pre-op paperwork is all filled in for the wrong date. This is probably due to the 90 minute delay in the ANC on the day I had the paperwork filled out so they were just rushing me along, making mistakes as they went. I called the hospital this evening to check when it is I actually should be having my baby (I'm sure you'll agree, this isn't a ridiculous question...), only to be spoken to like a huge inconvenience - I was actually told the date I'm delivering, but that I would need to follow up all paperwork etc. myself with the relevant departments. Exactly how am I supposed to know who to turn to if the midwife I spoke to didn't know or care? So worried now about next week, I really wish there was more time so that I could rearrange birth at Leighton Hospital. Please don't bother putting your PALS template down as a response either - I will be following this up in the morning with a formal complaint.

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Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes