"Outstanding professional care"

About: Burnley General Hospital

I attended the colposcopy clinic for a procedure today. The care I received from the Clinical Nurse Specialist and assisting Health Care Assistant was superb, they were so kind and considerate, respected my privacy and dignity and delivered highly professional care. I can't thank them enough.

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Response from Burnley General Hospital

Many thanks for your feedback on your recent visit to the Colposcopy clinic at Burnley General Hospital Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the teams who will be delighted to hear that the experience you had with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk Many thanks again for commenting and best wishes. Melissa Almond, Patient Experience Facilitator

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