"Lack of information during night shift"

About: Queen's Medical Centre / General surgery

(as the patient),

Had a Gallbladder removal at Queens Medical Centre. Day shift were great. No bed available due to patient waiting for medicine so about 4 hour wait but like I said the after care in day shift were great! Finally went into my own room in E15, still great staff and was hoping to go home later. I explained that I was concerned if it got too late as my dad is disabled and doesn't drive well at night. Day shift said if it gets late then how about we keep you in which I said ok.

Pharmacy came at about 4 and said they would be as quick as they can but at 5. 30 they only half a shift would be on but it shouldn't be too long. Day shift explained at 7pm to night shift that I needed to be gone before dark if possible or stay over. 8pm I buzzed and asked a nurse if she had any news and all I got was the other nurse was on it and she walked away. 8. 30 I asked again and an even more abrupt answer from the same nurse.

By this time I was getting panicky as it was getting dark. 9. 15 I asked a nurse to remove drip as it was empty but she said she would get my nurse. 9. 30 I was in tears and I explained I had no one to fetch me and 10 minutes later the medicine came. I rang my dad and asked if he could fetch me as night shift had no intention of keeping me in and I wanted to go. The nurse explained the medicine to me and finally took out the empty I. v bag.

I asked about my sick note for work and she said I should of seen the doctor about that and I told her I haven't even seen a doctor as he never even visited. Anyway she left and luckily my mother came to help me with my bags with my kids at 10pm, my mother who had a knee replacement 10 weeks ago! ! Because no one thought to tell me I needed a porter or even if I could go! ! I had to ask if that was it and I could go and my mother told me it was too far to walk and asked them for a wheelchair and a nurse I didn't know very nicely offered to take me to the entrance a quicker way too for my mum to where my also disabled dad was waiting in the car in the dark! ! !

So I had no sick note, no info on my wounds on whether they were stitches, staples or glue, no info on what to eat or drink and no info on after care of my wounds or if I need to see my doctor or nurse. There was no 'right your free to go' and no 'shall I get a porter'either. No one would of noticed if I had gone or stayed. Could the pharmacy of been better too? Yes! ! !

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Responses

Response from Nottingham University Hospitals NHS Trust

Your account of your experience is one which causes me great concern. I would like to follow this up so that we can understand why the delays occurred and provide you with a full explanation and where necessary, make improvements for future patients. Please do get in touch with me directly 0115 9249924 x 68451 or email rekhaben.patel@nuh.nhs.uk and I will personally look into this for you. Thank you for getting in touch and bringing these issues to my attention.

Kind regards,

Rekhaben Patel

Matron, DDT