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I booked into the A & E department ...

Story from nhs.uk

"I booked into the A & E department ..."

About: Stafford Hospital

(as the patient),

What could be improved

I booked into the A & E department at 10:50pm and waited. I waited two and half hours without being seen. I wasn't even seen by a nurse. Other hospital that I have been to, you have to book in at reception then you see a nurse who dresses wounds, offers pain drugs and make initial assessment so that you can been seen quicker.

However Stafford offers none of this, the most you get is a seat and a very nice receptionist and a very long wait in which you drink, eat food and use the bathroom by which time you have lost the will to live.

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Responses

Response from Stafford Hospital 14 years ago
Stafford Hospital

Submitted on 13/10/2009 at 18:07
Published on nhs.uk on 15/11/2009 at 20:34

Thank you for taking the time to comment about our services. At Stafford Hospital we operate the system you describe as Nurse Triage from 9.00 a.m. to 10.00 p.m daily; we recognise the need to extend this to 24 hours a day and are currently investigating how this can be achieved. Your comments have been forwarded to our Patient Experience Lead.

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