"A visit to A&E"

About: Royal Derby Hospital

My mother and I were admitted to the A&E Dept. following a horrible car accident on the 18th July. The care, kindness and professionalism was beyond excellent and I cannot speak highly enough of the staff involved in our treatment. The consultant was wonderful, the nursing staff brilliant, the radiographers efficient - all mindful of our shock and pain. The facilities excellent and clean. On leaving I had to make a follow-up appointment and despite a long night shift, admin staff were cheerful and pleasant. I hope not to need the services anytime soon but know that anyone who does will receive gold star care when they are at their most vulnerable. Thank you.

Story from NHS Choices

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Response from Royal Derby Hospital

Dear Ms Ensor many thanks for your extremely kind comments posted recently on the NHS Choices website regarding our A&E Department. Our staff try very hard to provide a high standard of care to all our patients and receiving such positive feedback is always appreciated. I will certainly ensure that your comments are shared with all the relevant staff. Many thanks, once again, for taking the time to provide us with this important information and may we take this opportunity to wish you and your mother our very best wishes for the future. Kind regards The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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