"WARD E52. A catalogue of life changing errors."

About: Sunderland Royal Hospital

My 83 year old dad was admitted onto ward E52 22 July 2015. From then on we witnessed and still are, a huge amount of mistakes being made. Firstly, MRI took place and it was not reported on for at least 4 days. During this time we asked about results and were actually told by a staff nurse that the MRI was 'normal', however, this turned out to be incorrect information as it was quite the opposite. Wrong formation being written on notes, fluid intake not monitored correctly, toilet visits not supported or monitored. Being put in a chair when clearly can not sit up or hold own head. Not being given a drink or fed food when clearly unable to move limbs, impacting on nutrition. Being randomly taken into a room by doctor and being told information about a different patient when no confirmation of the name of patient being discussed. Visiting patient and witnessing food covering the patient and bed. Being told that the food had been left for patient to feed himself when clearly he can't. Then being told by nurse that they 'didn't know patient!', when clearly it is their job to know patient! The handover is none existent and the lack of common sense about basic patient needs is lacking. The carers are the ones doing all the hard work and are getting the least pay. There is clearly no effective management and accountability because team working does not seem to exist. This ward needs a turn around in the basics in the duty of care. There is probably a lot of hard work taking place but in a shambolic approach. This needs investigating immediately.

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