"I could not believe how busy this ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

I could not believe how busy this department was although it was a Saturday night. I had an acute asthma attack and was taken in by abulance. I was admitted within an hour to the "square". I did not see a doctor for 9 hours although I was treated by excellent nursing staff. I remained on my trolley for 16 hours before being admitted onto the MRA and then the next day to the SSU where I stayed for one week. There were people on trolleys on both sides of the corridor in A & E and I was not kept informed why my wait was so long, My stay on the SSU was good. The ward was run well and was very clean except for the toilets which were awful. I was treated very well and the staff were great and the food was quite acceptable.

What could be improved

Waiting time on A&E and to be kept up to date whilst waiting.

The toilets on the ward need to be inspected more regularly. Motorway toilets are inspected hourly why not in the hospital.

Story from NHS Choices

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