"I was recently an inpatient at ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

I was recently an inpatient at the UHNS, initially through the Ambulance Service to the A & E Dept; then the M.R.A.Ward and finally Ward 72 - Parrish Building, at the old City General Site. All staff were extremely efficient, happy and professional. As an ex-Manager in one of Stoke City Council's residential homes and after

reading the recent adverse publicity about the N.H.S., I was curious about the standards, professionalism, hygiene, etc. that I would encounter. No problems whatsoever. Everything exceeded the required standards - EXCELLENT. I wish to express my praise and admiration to ALL staff involved in my care, particularly on Ward 72. I would sincerely like to thank them for making my stay really pleasurable. It may be hard to believe, but it was a most enjoyable experience, particularly as on admittance I was quite apprehensive. Even the quality and choice of food were good (and that's not simply because of "what i am used to")!! In summary, all boxes ticked for an efficient, professional and respectful personnel. A truly great team at all levels.

A HUGE "THANK YOU" ONCE AGAIN.

What could be improved

Unsure of the 'discharge of patients' policy. I had to attend North Staffs Urgent Care as my blood levels were low on discharge from hospital, but no iron supplements were given. The Dr. rang the hospital to query why. Apparently it is not their policy to discharge with iron supplements. Maybe discharged too early!!! This is my only concern.

Story from NHS Choices

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