"What can change in a week"

About: Chorley & South Ribble Hospital

I complained about the Doctor in Dermatology last week, but this weeks visit was another Doctor and the difference is unbelievable. I was talked to and listened to as I always have been in dermatology and came away feeling assured that I have been cared for and given good treatment . So pleased that things are back to excellent service.

Story from NHS Choices

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thak you for taking the time to provide your feedback. We were concerned to hear of your experience when you previously attended the Dermatology clinic, though pleased to hear that your subsequent experience was so much more positive. Your feedback has been shared with the manager of the department; however, should you wish to discuss your concerns about the doctor you initially saw in more detail, please do not hesitate to contactour Customer Care department on 01772 522521.

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Response from Chorley & South Ribble Hospital

Thank you for taking the time to provide your feedback. We were sorry to hear of your experience when you attended the Dermatology linic, though pleased to hear that your subsequent consultation was a far more positive experience. Your feedback has been shared with the general manager for Dermatology to share with senior clinicians.

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