About: St Mary's Hospital (London)

Antenatal clinic receptionist actively blocks requests when you try to make a midwife appointment and fails to show any sense or understanding that some women need to be seen more frequently than others due to complications. Not only this is they extremely sarcastic. They thinks it is their job to be the gate keeper to all appointments which is extremely dangerous for a non medically qualified person to do. When you try to call the antenatal clinic you wait over 30 minutes on hold to be cut off. I wish I had never booked here.

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is extremely concerned about your comments you have posted on NHS Choices. We would like to apologise for your experience contacting the Antenatal service at St Mary's hospital. Patient Advice and Liaison Service (PALS) would like to discuss this matter further and have the opportunity to look into your concerns. We would encourage you to contact PALS by email on pals@imperial.nhs.uk or by telephone on 0203 313 0088.

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