"Absolutely shocking!"

About: Barnsley Hospital

Arrived on the ward at 7:30 as arranged, only to be told there were no beds and me and roughly 15 other patients had to sit in a waiting room until they found space for us all. At approximately 9:30 we were all shuffled off to different wards. I went down to surgery at half 10 to have a basic anthroscopy of the knee. I came back to the ward at half 12 and was given lunch. I had bandages covering most if my leg. As the day went on I had several different nurses cone and take obs. I had an iv in my arm when I woke up. This iv had finished by half 3 and I requested to have it taken out. It wasn't u til 6:15 a different nurse to the 3 I had already asked offered to take my iv out and new nothing about me requesting it taken out. At 6 I was told to contact my transport home after telling the lead nurse it would take half an hour for them to arrive. We left the hospital at 7 o clock after never meeting my surgeon or any doctor and nothe knowing what treatment had been done to the torn cartilage in my knee. The discharge was abysmal. I was given an envelope with spare dressings and painkillers and that was it. I has requested a sick note for work for the 2 weeks they had told me it would take to recover from the operation only to be told the doctor had forgotten and had left the ward and I could either wait on the ward for them to return at an unknown time or go to my doctors the next day to get one. It was not until I visited my physio 4 weeks after my appointment today that they said when discussing the treatment I was going to have from them that instead or trimming away the tear like they told me they were going to that they had cut a chunk of my cartilage away and that's why my recovery was taking longer than the 2 weeks I had previously been told. In my opinion this is shocking treatment of a patient. I do not doubt that having go to my doctors surgery the next day to collect my sick note when I was told to rest has made my recovery longer. I should have been told on the day exactly what was done to my knee.

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Response from Barnsley Hospital

Dear Nikko We're sorry to hear that you didn't receive the care you expected and are entitled to in our Trust. We would like to discuss this further with you so we can learn from this and use your experience to develop our services. If you would like to speak to someone further please contact our PALS Team on 01226 432330 or barnsleypals@nhs.net. Kind regards Barnsley Hospital

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