"a couple of the nurses were understanding ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

a couple of the nurses were understanding although I didn't see much of them

What could be improved

give staff time to talk to patients to help make them feel more at ease. Staff also need to listen to patients properly. I asked a nurse if someone else could inject my antibiotics (I have a needle fear and someone doing previous injections had pushed the fluid through too quickly meaning I'd had to have a new canula which I was soo scared about I almost left the hospital in my PJ's) anyway the nurse involved went to get someone to sign the paperwork and then tried to carry on doing the job themselves until I stopped them. This made me feel even more stressed about being in hospital. I'm not sure how much of this situation was caused by the nurse not listening properly and how much was caused by a lack of understanding of the English language as this nurse was from the phillipines (I think). I have also had continuing care from this operation and even a repeat operation. But I believe I have now had every surgeon on the team listed as my consultant over 2 inpatient sessions, 2 day patient ops, and 2 clinic appointments, which makes it difficult to call continuing care. As a person who finds hospitals quite frightening I would find it much more helpful if I could see the same doctor every time if at all possible to help reduce the anxiety.

Anything else?

I also noticed on the Sunday morning someone came round to see if anybody wanted to go to the church service. I would have loved to have gone but before I had chance to say anything the nurses said that nobody had asked about it and so assumed that nobody would like to go even though I had already had my own parish priest visit me. I would like to suggest that it is something that is asked about before assuming as like me not all people know there is a service availiable to go to.

Story from NHS Choices

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