"worth the travel"

About: St Helier Hospital

Live in Sussex but was referred to St Helier and Epsom for their expert care in Hip problems, The building was a bit of a shock to me compared to my local hospital it seems very dated and not very easy to navigate. However, the staff were very good at seeing I was lost and actually walking me to Orthopaedic outpatients reception (note to hospital please can you provide a sign for it!) The staff I encountered at the clinic were also very good, the clinic was running 90 mins late and they encountered a lot of flack but kept their sense of humour and were very informative. They even helped me swap my car parking ticket for a special pass that meant I only paid for 1 hours car parking due to the delay. The only thing I did find a little odd is that the plaster room for in patients seemed to be located in the outpatients and myself and rest of patients waiting had to listen to a small child screaming for at least 40 minutes whilst having an obviously painful procedure done. It was very distressing for everyone waiting and one lady became very upset about it. I am not complaining about the child crying just querying the placement of this room within an outpatients department?

Story from NHS Choices

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Response from St Helier Hospital

Thank you for your feedback. We are really keen to get more feedback about our hospitals' estates, including your comments about the suitability of the location of the waiting room. If you could spare the time, we would really like to know more of your thoughts on our estate via the estates review page on our website: www.epsom-sthelier.nhs.uk/estates-review

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