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Terrible

Story from nhs.uk

"Terrible"

About: Nuffield Health, Brentwood Hospital

I don't know if it's because I was referred here by NHS that my experience was so bad but either way it was. I was admitted at 12 and the consultant didn't even turn up to the actual hospital till 3, when I asked the nurse why I was told "they turn up when they want" I waited around 4 hours in total until finally going down to my op that felt rushed and made me even more nervous than I should have been. When I Came round I was left waiting another 3 hours just for my meds and to be discharged.

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Responses

Response from Nuffield Health, Brentwood Hospital 8 years ago
Nuffield Health, Brentwood Hospital

Submitted on 02/08/2015 at 17:31
Published on nhs.uk on 03/08/2015 at 02:30

Dear Patient, Thank you for your review. I am sorry to hear that you were not satisfied with your recent treatment with us. We take all feedback seriously and as such we would welcome further detail regarding your treatment via customercare@nuffieldhealth.com once received the senior management team can then identify means in which to improve the care we deliver to each and every patient. Please note we treat each patient regardless of their referral equally and have no bias towards the method in which people attend our hospital for medical treatment of any nature. Thank you for taking the time to review your experience on the NHS choices website and we look forward to receiving additional feedback shortly. With regards, Ben Nuffield Health consumer care

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