"1 hour on the phone for nothing"

About: Whipps Cross University Hospital

I called the Whipps Cross University Hospital regarding an appointment. I spent 1 hour on the phone and in this time I was unable to speak to someone regarding my appointment and just had to give up. The options on the main menu will transfer you to random departments that have no relation whatsoever to the option you´ve chosen. In the one hour I was on the phone, I spoke to 6 different people who either hung up on me, or transferred me to someone else who would in turn do the same. The staff was rude and disrespectful.

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Responses

Response from Whipps Cross University Hospital

We are very sorry to hear of the difficulties you experienced in trying to change your appointment and apologise for the inconveniences this may have caused you. Information on how to change or cancel your appointment, including contact numbers and an online form can be found on our website here: http://www.bartshealth.nhs.uk/your-visit/cancelling-your-appointment/ We hope that this will help. We value your feedback and have passed it over to the switchboard so that they are able to look into the concerns you have raised here. Kind regards Barts Health NHS Trust

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