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111 referred me for 21:45 appoint

Story from nhs.uk

"111 referred me for 21:45 appoint"

About: Burnley General Hospital

Arrived on time was seen promptly The doctor was very thorough and diagnosed my problem quickly, they treated me with courtesy and respect I was very impressed with the whole experience from calling 111 to leaving after my appointment its a service I would definitely use again Thank you

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Responses

Response from Burnley General Hospital 8 years ago
Burnley General Hospital

Submitted on 30/07/2015 at 17:46
Published on nhs.uk on 31/07/2015 at 02:30

Many thanks for your feedback on your recent visit to the Urgent Care Centre at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be delighted to hear that the experience you had with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk Many thanks again for commenting and best wishes. Melissa Almond, Patient Experience Facilitator

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