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no care from nurse who wont move off their chair

Story from nhs.uk

"no care from nurse who wont move off their chair"

About: Trafford General Hospital

op date 21/7/2015. general anaesthetic. ward 12. I found my nurse to be neither helpful nor caring and lazy. on waiting for my partner I was not asked once how I am feeling. I had too ask the nurse 3 times for my medication as my partner was on way. The nurse sat at their desk looking through me. Another nurse saw this and got my medication. I was also given a letter off said nurse Outpatient app 23 July 2015 no time. I asked what time. The nurse looked at the note blankly o just ring them. I asked is their anything I need to beware of . a blunt no just take medication. My letter has info given to patient nil. I received no aftercare, absolutely no help of what to be aware of. sun 26 July I nearly choked on my food due to my general anaesthetic . I struggled again on Mon 27 . I hold Trafford and especially that nurse responsible .

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust 8 years ago
Central Manchester University Hospitals NHS Foundation Trust

Submitted on 10/08/2015 at 09:41
Published on Care Opinion at 14:18

Thank you for your feedback. We are sorry to learn that you did not have a positive experience when you visited the Manchester Orthopaedic Centre, at Trafford General Hospital. It is important to us that comments are heard and seen as an opportunity for the service to make changes and improvements where possible.

In response to your comments, your concerns have been discussed directly with the member of staff involved, as this is not the standard of care we would expect. We are also sorry that information regarding your aftercare and follow-up arrangements were not given to you and we will review our processes to ensure that this does not happen to anyone else.

It is difficult to respond to all posts comprehensively due to lack of detailed information and the need to maintain confidentiality, therefore if you would like to discuss your specific concerns in more detail, please contact our Patient Advice and Liaison team on 0161 276 8686 or by e-mailing PALS@cmft.nhs.uk.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust

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