"Professional and polite"
About: Heartlands Hospital / Cardiology Heartlands Hospital Cardiology B9 5SS
Posted by Many Thanks (as ),
I arrived at 11 for my 11. 15 appointment. The receptionist was polite and helpful. At 11. 15 I was called for my appointment. I was introduced to each member of staff and given an explanation of their role. The procedure was explained in detail. The staff were professional and polite throughout. My test was carried out with a full explanation of what was happening (stress echo). At the end I was told what would happen with the result and free to leave. The whole process was friendly, professional and efficient. Thank you and well done.