"Children's A&E Department Exemplary Service"

About: Royal Bolton Hospital

We visited the A&E Department when our little girl had stood on a piece of glass which had embedded into her foot. We were seen immediately by a friendly triage nurse, who was very reassuring and we then went for an x-ray. Given the recent press surrounding the availability of x-rays we were pleased this service was obviously not only available but swift and efficient. The Doctor and nurse were then incredible at settling our little girl who was obviously in pain and distressed. Their calm bedside manner helped to soothe her and their professionalism allayed our fears and reassured us that the glass could be removed. Due to the position and size of the glass this was not an easy task but throughout their calmness and kind words helped immensely. I cannot praise the dedication of such staff highly enough. We could not be more satisfied with the treatment received by such a hardworking and professional team. From entering the department to leaving we only met members of staff who were an absolute credit to the Trust. A huge thank you to all concerned. Overall the service we received was exemplary and we would not hesitate in recommending the hospital in the future.

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Response from Royal Bolton Hospital

Oh, your poor little girl, that must have been so painful for her and worrying for you. It is good to hear that the staff helped in every way they could and thank you for your recommendation.

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