"Endoscopy department - flexible sigmoidoscopy"

About: Eastbourne District General Hospital

I recently attended the new endoscopy department for a sigmoidoscopy. Throughout the procedure, from initial assessment to treatment to recovery I was given one-on-one care, detailed and thorough information about the process, an excellent feed-back and courtesy from all staff involved. The department was spotless and well furnished - my appointment time was adhered to and I also felt my privacy was respected. I was worried about the procedure in advance but detailed explanation allayed my fears and the practitioner kept me informed. The process was made as pleasant as it can be and helped by a soothing environment and calm nurses.

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Response from Eastbourne District General Hospital

Dear Ms Butcher Thank you for letting us know about your positive experience in the Endoscopy Unit at Eastbourne DGH. As a Trust, all staff work hard to ensure that patients receive high quality care, and postings such as yours, clearly recognise that this was certainly the case. We value all comments received from patients and their families. Your posting will be shared with the staff concerned who will be pleased to hear that they allayed your fears and made the whole process as good as it could be.