"Treated terribly by Nursing Staff"

About: Chorley & South Ribble Hospital

Having mental health problems and attending The A & E department as was left to feel like a second class citizen. The nursing staff judged me, where rude to me and left me lay on a trolley. Not one nurse or Doctor came to see me. They assumed I was intoxicated without examining me when in fact I had had a fit. I left the department after an hour as no one came near me and I asked if I could go home and the nurse said "it's a free country". Please use another A and E dept if you are vulnerable and have mental health problems.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your experience when you recently attended the Emergency Department. We were concerned to read your comments and would like to assure you that as a Trust, we aim to meet the broad and differing needs of all our patients and genuinely are sorry if this did not happen on this occasion. If you feel it would be helpful to discuss your concerns in more detail, can we ask you to please contact our Customer Care team on 01772 522521, who will be pleased to help resolve those concerns.

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Response from Chorley & South Ribble Hospital

Thank you for taking the time to tell us of your experience when you recently attended the Emergency Department. As a Trust, we aim to meet the varying needs of all our patients and we are genuinely sorry that this was not your experience. If you would like to discuss your concerns in more detail in order to agree how they can be resolved, can we ask you to please contact our Customer Care team on 01772 522521, who will be pleased to help.

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