"Pointless visit when seen by a dismissive Nurse..."
About: Trafford Walk in Centre Trafford Walk in Centre M41 5SL www.mastercall.org.uk
Posted by Anonymous
I have just moved back to the Trafford area and registered with a local GPs practice. On phoning them to arrange an appointment I was told all appointments with the GPs are booked up for 2-3 weeks, a problem I've never experienced when living in a different area. I was offered an appointment in 2.5 weeks time which I declined due to the excessive wait and as I would be working away on the day they offered. As this wait was unacceptable I went to the Walk in GP clinic at Trafford, under the impression that I would be able to see a GP there and get the tests I required. Plus points: On a Tuesday lunchtime there was only a 20-25 minute wait at Trafford General's walk in clinic and free parking which is great. Minus points: I thought I would be seen by a GP but was called through by a Nurse who did not introduce them self or explain their job title. After checking my blood pressure and listening to my breathing the nurse said I required blood tests but being a Nurse, could not arrange these and I would have to go back to my GP! I explained that the reason I'd come to the walk in clinic was that they could not offer me an appointment for 2-3 weeks. The nurse was very dismissive of this, obviously not believing me, phoned the practice and was only offered an appointment with the Nurse not with a GP. I am still waiting to be called by my GPs to phone me as promised to arrange the tests I require. I was told by the walk in centre Nurse in a patronising tone "If your GPs offer you an appointment you have to take it not turn it down you know". I am a healthcare clinician myself who works in a hospital and the patronising, dismissive way in which I was spoken to was frustrating. The difficulty in actually getting to see a GP is stressful and causing my health to deteriorate further. If this is what healthcare is like in Trafford, then I'm regretting moving back!