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Staff were very caring on ward.

Story from nhs.uk

"Staff were very caring on ward."

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

(as the patient),

What I liked

Staff were very caring on ward.

What could be improved

Waiting times for follow up appointments I was seen Decmeber 2008 and to be reviewev in 6 months. My GP wrote for an earlier review. We ar no in the middle of August and I still have not had a date and can be given no time frame for my wait.

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Responses

Response from Robert Jones & Agnes Hunt Orthopaedic Hospital 14 years ago
Robert Jones & Agnes Hunt Orthopaedic Hospital

Submitted on 25/08/2009 at 09:41
Published on nhs.uk on 15/11/2009 at 20:33

Thank you for your comments. In 2007, the Trust was named the best hospital in the country by its patients in the national Healthcare Commission Inpatient Survey. This is an achievement we are very proud of.

Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set.

The Trust is committed to listening to patients and improving their experience here at the Orthopaedic and would welcome the opportunity to look into the issues you have raised and provide you with a full response.

If you would like to contact us to discuss your comments and concerns raised on this website you will find more information about how to make comments, compliments and complaints on our website at www.rjah.nhs.uk.

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