"My sons care whilst on treetops children's ward"

About: University Hospital Of North Durham

I am currently on this ward with my son. I feel I have no knowledge of what is happening with the treatment he is receiving. The staff I have encounter so far are no very approachable or unhelpful, a foundation doctor who examined my son on arrival didn't have a clue what they were doing. Some of the staff don't know how to set up machinery either i asked to loan a breast pump which was set up wrong by one nurse and then fixed by an off chance by a healthcare assistant. Pressing the button to get the attention of the staff seems to take a very long time and when they do arrive it's like your question or need is an inconvenience. I have found that some of the staff are quite patronising and treat the patient family like they do not know their own child and what their own child's needs are. I will say the room is very clean and the toilet facilities are very immaculate I would only say the problem with the cleanliness is that the bins in the main rooms could be emptied more frequently and tables given a rub down.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your son's care in Treetops at the University Hospital of North Durham I am very sorry to hear that you are unhappy with the care he has received on this occasion and we will make sure your feedback is passed to the Head of Service. We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more details it would enable the Matron/Manager to look into your concerns for you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774