"Hospital was clean. Staff were ..."

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

(as the patient),

What I liked

Hospital was clean.

Staff were friendly most of the time.

What could be improved

I had an MRI and the staff did not bother to help me to get up off the MRI scanner after it was finished as I have a severe spine condition which meant I had trouble getting up and they walked off and abandoned me.

Anything else?

I feel that the staff need more training in looking after patients with severe spine problems and also generally when they have difficulty getting off the MRI scanner as this is totally unnacceptable. In fact I think it is disgusting leaving patients who cannot get up on their own. I thought these people were in the health profession to help people, not abandon them?

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Responses

Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Thank you for your comments. Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set. Your comments have been shared with the Diagnostics Manager.

The Trust is committed to listening to patients and improving their experience here at the Orthopaedic and would welcome the opportunity to look into the issues you have raised and provide you with a full response. If you would like to contact us to discuss your comments and concerns raised on this website you will find more information about how to make comments, compliments and complaints on our website at www.rjah.nhs.uk.