This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Arriva ambulance service

Posted By D Williams

"Arriva ambulance service"

About: Arriva Transport Solutions Limited Northern General Hospital

(as the patient),

Arriva ambulance service made us wait over 7 hours to go home after I was discharged from northern general the whole experience is very uncaring and nasty

They just don't care getting put in an ambulance with staff who have not got a clue were we live- did a 15 mile trip around Sheffield when I live 3 miles away

It's a very bad service

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Communications Officer, Arriva Transport Solutions Limited 8 years ago
Arriva Transport Solutions Limited

Submitted on 03/08/2015 at 10:53
Published on Care Opinion at 15:04

Dear D Williams

I am very sorry to hear about your experience of using our patient transport service - it sounds very frustrating. Please could I ask you to send further details of your complaint to our patient experience team at patientexperience@arriva.co.uk so that they can undertake a thorough investigation into why you had such a long wait and what issues arose regarding taking you home directly.

Best wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 8 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 26/08/2015 at 16:14
Published on Care Opinion at 16:23

I was very sorry to hear about your concerns. Please note that Arriva are a seperate organisation from the Trust and although we work in very close in partnership with Arriva we are unable to comment on the specific case that you have posted on Patient Opinion.

I hope that Arriva are able to investigate the matter and have the opportunity of responding to you.

Kind regards.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k