"Inefficiency - Wasting NHS time and resources"

About: Princess Alexandra Hospital (Harlow)

I booked my appointment through the Choose and Book scheme. I needed an appointment for ophthalmology dept. I received a letter to say that a clinical triage team had assessed my referral letter and decided to refer me to a secondary care consultant. I was seen on time, by a charming Dr. only to be told that they would need to refer me to their colleague who specialised in my condition - macular degeneration - their expertise was with babies and children. My question is why refer a 63 yr old lady to a Dr who specialises in children? It was a waste of their time and mine! If my referral letter had been triaged correctly, it would not of been a wasted appointment! I am really unhappy about making this complaint because I believe I am very fortunate to receive the medical services of the NHS., but such inefficiency is wasting the Health Service's resources.

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Responses

Response from Princess Alexandra Hospital

Dear Anonymous,

I am very sorry you were misdirected in this way. It is not acceptable for you to have to attend an appointment with the wrong consultant and we will be looking at this issue to address the problem straight away.

If you feel able to do so, please get in touch so we can get the details of how this happened so we can address it with a little more information about the sources of the problem. You can contact the Patient Experience team at any time between 10am and 4pm Monday to Friday on 01279 82 70 84.

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