"Needs improvement"

About: Queen's Hospital, Burton Upon Trent

Most of the staff are lovely, but there seems to be a few that don't seem to care and have forgotten how to. There was a lot of calling other members of the team in front of patients. Even calling Doctor's!!! There was a lot of weighting round for someone to see you even though it looked like a lot of staff stood chatting! I wasn't the only patient that felt this.

Story from NHS Choices

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Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer Thank you for taking the time to post your observations. Please be assured we will share your comments with our senior staff and we are sorry that your patient experience was not the standard we would expect. Kind regards PALS team