"Service at Audiology"

I have been a patient at Central Middx Hospital for a number of years. Not only Audiology but Heamatology and Cardiology as well as Max Fax and Urology. I did contact on 22/7/15 as having had new hearing aids in December I needed to have new domes. Having been told by the Audiologist these needed changing every six months. I was not sure about how to do this and it is a journey to get to the hospital i.e, did I need an appointment or could they be sent to me by post? I was redirected from the number given on my book but no secretary was available. Could I leave a message? which I did together with my hospital number and phone number but to date no reply. However I then discovered that a visit was planned to one of the wards and I could have a lift . I arrived while staff were mainly at lunch but had excellent reception at the department where the solitary member of staff (at that time) could not have been more helpful. They apologised as it would be about half an hour wait. In practice 20 minutes later they came to me and took the aids and my book. Very short time and another member of staff came out to see me with the aids refurbished. This person observed me replacing them and could not have been more helpful. All in all an excellent experience although my original telephone call to the secretaries has never been returned. I was also able while waiting to observe the excellent manner in which staff at reception dealt with other callers. I do not visit often as battery changes are made at my local clinic but again a very good experience.