"Wonderful Hospital"

About: Cromer Hospital

I have recently moved to Cromer from a large E Midlands town with access to two major hospitals. Have been treated in both via E and E but in neither case was as expevertly and respectfully dealt with as I was here. Having injured my ankle the evening before whilst walking the dog, I attended the Minor Injuries unit as the pain was getting worse despit ice and elevation. I was greeted by a very polite and efficient receptionist and was seen by a Nurse practitioner almost immediatley (unknown event in my experience). I was xrayed within 10 minutes, luckily there were no fractures, so was given further advice and sent on my happy way within 50 minutes of entering the unit. To say I was amazed was an understatement. What a wonderful Unit this is. Maybe the rest of the NHS A and E units should learn from this, however I am sure that a lot comes from the excellent doctors surgeries in the area that provide such a good and timely service that unnecessary visits to A and E are not required. I cannot praise this service highly enough.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for telling us about your experience at Cromer Hospital. The Minor Injuries Team will be pleased to hear your feedback and the fact that the service was swift and polite.

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