"Receptionist working at a and e 25/7/15"
About: Northwick Park Hospital Northwick Park Hospital HA1 3UJ
Posted by Mitesh Vekria
Let's not bore you with a long story. I was told to come to a and e for an appointment at 11am on 25/7/15 to see a doctor after making a call to 111. I arrived at the reception at a and e and was called over to the desk by a member of staff who didn't ask me anything and just looked at my face in a disgusting manner. I said politely I am here for an appointment. They said what are you doing here then. I said I was told to come here. They said rudely walk out go round to st marks car park 4. I said this is not good as I was told to come here. They had a I don't care attitude. I said please can you ring st marks to say I am on my way. They said no. I arrived at St Marks and was welcomed by the receptionist there with a smile and care. The receptionist even offered me water and said don't worry even though you are late we will see you. I told them my experience and thy told me everyone gets told to go to a and e. I told them I got treated bad by the member of staff and the receptionist said they will inform their manager. I was seen by the doctor who was again lovely. It's a shame there is a very rude member of staff at a and e reception. They need to learn to give better customer service even if they are having a bad day. I am not happy at all and would like an apology for the way I was treated from this person otherwise I will take this higher.