"Had a very bad experience"

My friend was in this Hospital a year ago and was discharged at a very poor time. Social services had just told her she's never have her kids back and she was sent home with no electricity, water, etc. A week later, she took her own life. I was in another hospital at the time of her death and ended up going from informal to section soon after hearing the news. Whilst sectioned, they mover me here, even though it was the last place I'd seen my friend alive. To make it worse, staff said I couldn't talk about her. Staff were rude and gruff with me too. While half the staff were good, the other half made advantage of any opportunity to snap at and power trip over me. Staff talked to the patients like naughty school children. When I complained to AWP, they come up with excuses to justify their behaviour and used my own RIO notes against me. It took a lot of persuading to get moved back to the unit I'd been in before, so I could actually recover and be discharged.

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Response from Green Lane Hospital

Thank you for leaving your comment.

I am aware of the details of your complaint but I am unable to respond on here with any details to protect your confidentiality and that of others. However, I am sorry that we have been able to resolve your concerns with the complaints process and I would be grateful if you would contact me to discuss this, (01249 468261 / 0800 073 1778) alternatively you can ask the Parliamentary Health Service Ombudsman to review your case. They can be contacted on telephone 0345 015 4033 or in writing at the Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP or visit their website at www.ombudsman.org.uk. I am really sorry that you found staff rude and that you felt unsupported on the ward.

With best wishes Jo Collins, PALS Manager.

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