"Excellent caring and so compassionate"

About: County Hospital (Stafford)

I was taken into the County Hospital by ambulance on Thursday 23rd July about 0730 with acute. Back pain.....from the moment I arrived they treated me with compassion and respect and did all they could to make me comfortable.....special thanks to two of the nurses ....they were exceptional...lovely people Unfortunately I was transferred to stoke......I found the staff there off hand and rude....at one stage I pressed the buzzer in order to ask for a sick bowl....it took Twenty minutes to answer all my calls including shouting out to staff who were passing......I was violently sick and it took a further twenty minutes to attract the attention of staff to remove it and I then had to ask for someone to clean the vomit from my pillow and face....in my opinion there was little compassion or care and I was left unattended for long periods of time without anyone looking to see how I was....I was discharged at 1200 midnight with some painkillers.......but still under the influence of morphine....once home and when the morphine had worn off I was in agony and had to be admitted to The County Hospital again......again I had fantastic. Treatment and the same staff...the nurses were terrific they were able to prescribe, together with the doctor, a proper pain relief strategy that has enabled me to return home and begin to rehabilitate my back i don't know why this couldn't have been done in Stoke......my impression from the Stoke staff especially the doctor I saw was one of apathy

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Response from University Hospitals of North Midlands

Dear "Lesley Mosam"

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes