"NothingI moved from London to ..."

About: Birmingham Women's Hospital

(as the patient),

What I liked Nothing What could be improved? I moved from London to Birmingham in July'09 and my new GP in Birmingham referred me to this hospital. I'm 20wks pregnant. I called up the Ante-natal clinic to book an appointment and even before I mentioned my name, I was asked when I was due. The next thing I heard was "we no longer have beds for your due date. You have to go to some other hospital". Respectful communication was missing. Unfortunately, I could hardly understand what that meant as this is my very first experience with NHS and when I requested for more details I was asked if I had complication - diabetes, blood pressure etc. I decided not to continue the call and hung up. Fortunately, my GP managed to arrange another hospital for me and I'm thankful for that. Being a Women's hospital, the staff who answer the calls must undergo training on how to communicate with pregnant women.

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Responses

Response from Birmingham Women's Hospital

Birmingham Women's NHS Foundation Trust replies: We're really sorry that we are unable to care for you during your pregnancy and that you found the way you were treated was disrespectful. We are committed to looking after all our patients from the moment they first contact us and regularly remind all our staff of the need to be courteous, polite and helpful at all time.
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