"NothingI moved from London to ..."
About: Birmingham Women's Hospital Birmingham Women's Hospital Birmingham B15 2TG
Posted by uu (as ),
What I liked Nothing What could be improved? I moved from London to Birmingham in July'09 and my new GP in Birmingham referred me to this hospital. I'm 20wks pregnant. I called up the Ante-natal clinic to book an appointment and even before I mentioned my name, I was asked when I was due. The next thing I heard was "we no longer have beds for your due date. You have to go to some other hospital". Respectful communication was missing. Unfortunately, I could hardly understand what that meant as this is my very first experience with NHS and when I requested for more details I was asked if I had complication - diabetes, blood pressure etc. I decided not to continue the call and hung up. Fortunately, my GP managed to arrange another hospital for me and I'm thankful for that. Being a Women's hospital, the staff who answer the calls must undergo training on how to communicate with pregnant women.