"No care in the NHS? What a laugh!"

About: Royal Alexandra Hospital / Urology

(as the patient),

I was admitted to ward 28 of the Royal Alexandra, Paisley on the in July. I found that the nursing staff, in spite of their heavy workload, managed to maintain an exuberant manner whilst preserving their professionalism. Their laughter was received with relish and was infectious throughout the ward. I believe the jovial atmosphere in our room played a large part in aiding our recovery.

I would particularly like to mention Karen for her efforts above and beyond the call of duty in keeping me and my family updated at all times throughout my stay. Also thanks to Margaret, affectionately known as "the Grumpy one", for her alternatively humorous style of care which was appreciated by all.

I can see how busy the RA is but have a sneaky suspicion that people may be getting themselves admitted just for the laugh. In conclusion my experience has reassured me that there is still care in the NHS - an abundance of it in the Royal Alexandra in Paisley. Thanks to all.

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Nilbymouth,

This was such a lovely bit of feedback to read! It's clear that the staff who cared for you managed to strike the perfect balance of keeping things lighthearted and upbeat while maintaining their professionalism so you know you are well looked after. What a great team! I know they will be just as pleased as I am that you have taken the time to send in such lovely comments - I'll make sure that Karen, Margaret and the rest of the team get to hear about the impact they have made.

Many thanks,

Lorna

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