"Full of praise for the care I received"

About: Ayr Hospital / Trauma & orthopaedics

(as the patient),

I was admitted to Ayr hospital in July 2015 for ankle fusion surgery. I had been on the waiting list since April 2015, and when I received an appointment for a pre-op assessment in July I was told that no admission date was yet available, but that the assessment remained valid for three months.

My cynical mind wondered whether NHS Ayrshire & Arran were treating the pre-op as commencement of treatment, to fulfil the 12 week target. However, admission and surgery took place in July, for which I was grateful, as the pain had become much worse.

I was in Station 11, and I wanted to let you know that I am full of praise for the care and treatment I received there - from the Consultant, the Anaesthetist, nursing staff (day and night) and from auxiliary staff, caterers etc. The care and compassion from everyone was superb. For all the talk about a five day week NHS, my Consultant was operating all day on the Thursday, visited me the following day, and again on the Sunday morning. I already knew he was dedicated, but this was more than expected.

Thanks to everyone, and I have now been discharged with an appointment for the outpatient clinic to have the plaster changed and stitches removed. Best of all, I have had little pain from the surgery.

My only other comment relates to the Board of NHS Ayrshire & Arran. It was reported recently that their end of year financial results achieved an underspend of £0. 3 million, for which they congratulated their management. When they knew that they had achieved this, would it not have been more helpful if they had allocated this windfall to the hard pressed front line services and still achieved a break-even position for the Scottish Government?

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear GSC,

I am really delighted that your experience was so good throughout your care and mainly pain-free too. I think you can be forgiven for your cynicism after such a lovely post of which I will be delighted to pass to all I can.

I will also send this to our Director of Finance for his consideration as this is definitely an area way above my knowledge and expertise.

Thank you for taking the time to share this lovely experience with us,

Best wishes,

Eunice

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Update posted by GSC (the patient)

Dear Eunice,

Thanks for reading and responding to my story. I'm glad you are drawing my comments to the attention of the Director of Finance. My slightly critical comment about the money would achieve something if it prompts the Board to think a bit differently and more constructively about front line services.

Thanks again

GSC

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

You are welcome GCS. That is what listening to the feedback is about. Of course influencing finanace is not within my gift, but listening to the people who use our service definitley is.

Thanks,

Eunice

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