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Treated with such kindness and courtesy

Posted By Enidavrilea

"Treated with such kindness and courtesy"

About: Crosshouse Hospital / Ophthalmology University Hospital Ayr / Ophthalmology

(as the patient),

Five weeks ago I had to go to Crosshouse A&E on a Sat. afternoon with an eye problem.

I was treated with such kindness and courtesy by all members of staff I came into contact with and then at 6pm sent to the Opthalmic Department in Ayr where once again all the staff were brilliant.

I am still being treated at the clinic at Crosshouse and have nothing but praise for everyone. My husband worked in the Health service all his working life and we always said it was the best and it is.

Not enough is said about the good work being done for the patients.

Thankyou

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/07/2015 at 14:11
Published on Care Opinion at 16:40

picture of Eunice Goodwin

Dear Enidavrilea,

Thank you so much for your glowing report on your care at Ayr Hospital, Crosshouse Hospital and Opthalmology. I will be very happy to pass this to the teams so they are aware of your kind words about the service they deliver. I am sure it will be very much appreciated. I agree that it is very important to share the good things with the staff. I hope you are well now,

best wishes,

Eunice

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