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Fantastic friendly reassuring proffesionals .

Story from nhs.uk

"Fantastic friendly reassuring proffesionals ."

About: Arrowe Park Hospital

My name is Claire reynolds I was treated on ward 32 for numourous illnesss i originally ws confirmed as having pulmonry embolisom my further tests and treatment unfortunatly confirmed my worst fears of heart failure and puemonia . The staff here and my consultant who is monitoring me from discharge were fantastic. I felt so safe and looked after with there care and treatment and there friendlyness made me extremly comfortable even through the very disstressing times the treatment helped and is helping me live life as normally as i can be the staff were fantastic i felt afraid to leave at first as they looked after me and monitered me so well i felt uncertain about not having that care . But i feel much weller with the medication and i can only thank ward 32 for this

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Responses

Response from Arrowe Park Hospital 8 years ago
Arrowe Park Hospital

Submitted on 29/07/2015 at 18:56
Published on nhs.uk on 30/07/2015 at 02:30

Thank you very much for your kind comments. We are proud of the care and service provided by our staff and the impact that their approach had for you at what must have been a distressing time. We hope that you continue to recover well. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff on Ward 32. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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