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Dedicated caring staff

Story from nhs.uk

"Dedicated caring staff"

About: Good Hope Hospital

I was very impressed by the calm caring and friendly atmosphere the nurses created in this Unit, while I was there. They responded to an elderly patient who had been sick with kindness and efficiency. I would love some of the ministers and managers who pontificate on efficiency and enforce a policy, often driven by costs, to spend a few hours doing these jobs. It may give them a sense of what is really important.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 28/08/2015 at 18:15
Published on Care Opinion on 30/08/2015 at 21:15

Dear Mike

Thank you very much for providing your views on your observations of our elderly care unit and staff at Good Hope Hospital. It is most appreciated that you have taken the time out to post your comments.

Can I please ask you to contact me so that I may obtain some more information about the ward you are referring to? I am sure that the ward manager and nursing staff would really appreciate being made aware of your observations as a visitor!

I can be contacted either by telephone: 0121 424 0808 or by email:

marie.helebert@heartofengland.nhs.uk.

I look forward to hearing from you.

Kind regards

Marie Helebert

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