"Cystoscopy (done at Nelson Health Centre)"

About: St George's Hospital (Tooting) (London)

Following a bladder infection I was referred by my GP to St George's. I had to agitate a few times to get a Consultant's appointment and one was offered at the Nelson Health Centre. I was delighted with the new building. The car park had spaces and was very reasonably priced. The reception area was light and spacious. I was seen within a few minutes of the appointment time. The staff were all friendly, efficient and informative as they explained the procedure and I singed the consent form. After an initial screening to make sure the procedure could go ahead. I was was asked to get ready. I was presented with intriguing paper 'dignity' shorts and a hospital gown. In the operation room, there were two nurses and a consultant. I was apprehensive about how painful the procedure would be and was given helpful and honest information that the administration of the anaesthetic gel would sting. It did! However as told, the pain soon went. Throughout the procedure I was able to see what was happening on screen and everything was explained and my questions answered and thankfully nothing untoward found. Aftercare didn't take long and once I had passed water I was able to get dressed and go. The nature of the procedure was intimate and could have been embarrassing but though out I was treated with respect and dignity. I could not have asked or expected more. The modern NHS at its best. Thank you.

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Response from St George's Hospital (Tooting)

Thank you for taking the time to post feedback about your experience at St George’s Hospital at the Nelson Health Centre. We are pleased to learn about your positive experience. Your comments will be sent to the managers of the service.

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