"Attended for Nerve Conductivity and EMG"

About: St Peter's Hospital (Chertsey)

After a 1 hour 20 min drive to cover 12 miles (M3 as usual) which made me late, I was even more flustered by how difficult the department is to find. Perhaps a map review would be timely. On arrival at the department, the receptionist was most welcoming and offered me a cup of tea. I had to wait for about 20 minutes as the slot was double booked. The Consultant was very welcoming and put me at ease, explaining each part of the procedure and answering my questions fully. I'm amazed the staff are so caring and cheerful despite having to work in such a depressing and dilapitdated location. I left with a copy of my Patient Report and would say that all the staff I met were very professional.

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Responses

Response from St Peter's Hospital

Dear Joan Thank you for taking the time to post your comments here and to share your experiences. We are so pleased to hear that you found our neurophysiology team welcoming, friendly and professional. We have taken on board your comments about the map and will look at ways to signpost patients to the department more clearly. Many thanks.

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